IT Helpdesk Outsourced
They will bring a wealth of experience to the table, with the certification:
Microsoft Certified Technology Specialist
Microsoft Certified IT Professional
Microsoft Certified Trainer
Microsoft Certified System Engineer
IBM Software Lotus Certified Professional
Cisco Certified Network Associate
1st Level (Technical Support)
End user support.
1st level support.
2nd Level (IT Specialist)
Mastering on specific competency.
Server and Network tier support.
As 2nd level support.
Perform environment assessment, needs and gap analysis.
Carry out consultation, design, solution and implementation.