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IT Helpdesk Outsourced



They will bring a wealth of experience to the table, with the certification:

    Microsoft Certified Technology Specialist
    Microsoft Certified IT Professional
    Microsoft Certified Trainer
    Microsoft Certified System Engineer
    IBM Software Lotus Certified Professional
    Cisco Certified Network Associate
    CompTIA A+
    IT-IL Certified

Support Level

1st Level (Technical Support)

    Helpdesk support.
    End user support.
    1st level support.

2nd Level (IT Specialist)

    Mastering on specific competency.
    Server and Network tier support.
    As 2nd level support.

IT Consultants

    Perform environment assessment, needs and gap analysis.
    Carry out consultation, design, solution and implementation.

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